Privacy Policy

Effective Date: June 11, 2026

Salt City Home Improvements NY, LLC (“Salt City,” “we,” “us,” or “our”) respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy describes what information we collect, why we collect it, how we use and protect it, and the choices you have regarding your data. By using our website or contacting us for services, you agree to the practices described here.

1. Information We Collect

We may collect the following categories of information:

  • Identifying information — your name, phone number, email address, and property or service address.
  • Project details — information you voluntarily share about your home, renovation needs, or project scope.
  • Website usage data — pages viewed, time spent on site, referring URLs, browser type, and device information, collected automatically through analytics tools.
  • Communication records — logs of emails, phone calls, or text messages exchanged between you and our team.

We do not collect or store credit card or payment information through this website.

2. How We Use Your Information

Information we collect is used to:

  • Respond to estimate and inspection requests in a timely manner.
  • Schedule and confirm appointments and follow up on project status.
  • Send service-related or promotional text messages where you have consented.
  • Improve our website experience and business operations.
  • Meet applicable legal or regulatory requirements.

We do not sell, lease, or trade your personal information to outside parties for their own marketing purposes.

3. SMS & Text Message Communications

By submitting your mobile phone number through our website or during any interaction with our team, you consent to receive SMS messages from Salt City Home Improvements. These may include appointment reminders, technician arrival notices, project updates, customer support responses, and — where separately consented — marketing messages. Message frequency varies. Standard message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP. Reply HELP for assistance. Opting out of texts will not affect other forms of contact unless you separately request that. Mobile numbers and SMS consent are never shared with third parties for marketing use.

4. Cookies & Analytics

Our website may use cookies and similar tracking technologies to understand visitor behavior and improve site performance. You can adjust or disable cookies in your browser settings, though some features may not function as intended. We may use third-party services such as Google Analytics; those services are governed by their own privacy policies.

5. Information Sharing

We share personal information only in limited situations:

  • Operational vendors — companies that help us run our business (scheduling platforms, CRM tools, etc.), who are contractually required to protect your data.
  • Legal obligations — when required by law, subpoena, or government authority.
  • Business transfers — if Salt City Home Improvements is involved in a merger, acquisition, or asset sale, your information may be included as a business asset.

6. Data Retention & Security

We keep your personal information for as long as needed to serve you, maintain records, and satisfy legal requirements. We use reasonable administrative and technical measures to protect your data from unauthorized access or disclosure. No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security.

7. Your Rights & Choices

You may request access to, correction of, or deletion of your personal information at any time by contacting us directly. We will respond within a reasonable timeframe and in accordance with applicable law.

8. Children’s Privacy

Our website and services are intended for adults only. We do not knowingly collect personal information from anyone under 18 years of age. If you believe we have inadvertently collected such information, please contact us and we will remove it promptly.

9. Policy Updates

We may revise this Privacy Policy periodically. Updates will be reflected by a new effective date at the top of this page. Continued use of our website following any update constitutes your acceptance of the revised policy.

10. Contact

Questions about this Privacy Policy? Reach us at:

Salt City Home Improvements NY, LLC
320 Montgomery Street, #19 Syracuse, NY 13202
Phone: (315) 313-5251